Pay: $23.50 - $26.50 per hour
Job description:

Job Overview
We are seeking a highly organized, detail-oriented, and customer-focused Customer Service Representative to join our growing medical device manufacturing team.

This individual will work closely with our current Customer Service Representative through a comprehensive transition and training period before assuming full responsibility for the role upon the incumbent's retirement at the end of 2026.

As a critical link between customers, sales, production, shipping, and our parent company, this position plays a vital role in ensuring the accurate and timely processing of customer orders while maintaining the highest standards of service and quality.

The ideal candidate is comfortable working in a fast-paced environment, can manage multiple priorities simultaneously, and is capable of working independently after completing the training period.

Experience with Microsoft Dynamics 365 (D365) is strongly preferred.

Key Responsibilities

Customer Service & Order Management
• Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Receive, enter, process, and monitor customer orders accurately and efficiently.
• Provide customers with order acknowledgments, shipment updates, delivery information, and product-related support.
• Respond professionally to inquiries, requests, and customer concerns.
• Route customer inquiries and calls to appropriate departments when necessary.

Operations & Production Coordination
• Act as the central liaison between Sales, Production, Shipping, Purchasing, and Quality departments.
• Coordinate order priorities and communicate customer requirements to internal teams.
• Monitor order status and proactively identify and resolve issues that may impact delivery schedules.
• Support production planning efforts by maintaining accurate order information.
• Coordinate communications and information flow with the company's parent organization.

ERP System Management
• Utilize Microsoft Dynamics 365 (D365) to process orders and maintain customer records.
• Ensure data integrity and accuracy within ERP systems.
• Generate reports and provide information to support operational decision-making.
• Participate in continuous improvement initiatives related to ERP processes and workflows.

Administrative & Documentation Responsibilities
• Maintain accurate customer files, records, and correspondence.
• Prepare and distribute routine reports and documentation.
• Support auditing, quality, and regulatory documentation requirements as needed.
• Adhere to company procedures and quality system requirements.

Qualifications
Required
• Minimum 3 years of customer service, order management, inside sales support, or administrative experience in a manufacturing or industrial environment.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Demonstrated ability to multitask and manage competing priorities.
• Strong computer proficiency, including Microsoft Office (Outlook, Excel, Word).
• High degree of accuracy and attention to detail.• Ability to work independently with minimal supervision after training.
• Proven reliability, accountability, and strong work ethic.

Preferred
• Experience using Microsoft Dynamics 365 (D365).
• Experience using Microsoft Navision (Dynamics NAV).
• ERP, MRP, or business system experience in a manufacturing environment.
• Experience supporting medical device, healthcare, pharmaceutical, or other regulated industries.
• Familiarity with production scheduling, inventory management, and shipping processes.
• Associate's or Bachelor's degree in Business, Operations, Supply Chain, or a related field.

Join a team that helps support life-saving cancer treatments. We are looking for a dedicated customer service professional with strong ERP skills, exceptional attention to detail, and the ability to become a key contributor in a dynamic medical device 
manufacturing environment.

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance